Teller Readiness Simulation

摘要

In some embodiments, a teller readiness system comprises a teller simulator and a scoring engine. The teller simulator is operable to present a banking scenario to a user. The banking scenario simulates a transaction between a bank customer and the user. The teller simulator identifies tasked to be completed by the user and receives actions performed by the user in response to the scenario. The scoring engine is operable to determine a task score for each task based on the actions performed by the user. Each task is associated with one of a plurality of skills. Each skill of the plurality of skills represents a facet of teller readiness. The scoring engine assigns a weight to each of the task scores to yield weighted task scores. The scoring engine determines a skill score for one of the skills based on the weighted task scores associated with the one of the skills.