| 摘要 |
PURPOSE: A consultant connection alarm method and relay device for the same are provided to notify a customer about available consultant after waiting for a customer who attempts call connection to a call center in case all consultants are inavailable in a call center. CONSTITUTION: An availability consultant confirming unit(220) confirms an available state consultant terminal of consultant terminals. A call connection unit(230) waits for call connection between a costumer terminal and a consultant terminal in case there is not available consultant terminal. The call connection unit transmits an alarm releasing message to the customer terminal. The alarm releasing message is a message for operating a display device of the customer terminal. The call connection unit connects a call between the customer terminal and the consultant terminal which is switched into an inavailable state. |
