| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide a system and method for calling a customer for preferentially calling a customer who has registered transaction content in advance outside a business store at the counter of the business store. <P>SOLUTION: This customer calling system is configured to, when a pre-entry person enters at a reception terminal, extract general customers as the targets of interruption by referring to entry information as current waiting situations in a business store (steps 141 and 142), and to extract one general customer waiting at the end of a line from among those customers (step 143), and to compare the total value of the estimated transaction time of the pre-entry person and the interruption time of the extracted general customer waiting at the end of a line with the interruption permission time of the extracted general customer (steps 144 and 145), and to, when the total value is smaller than the interruption permission time, extract one general customer waiting at the end of a line but one, and to repeat the above mentioned comparisons afterwards, and to, when the total value is not smaller than the interruption permission time, determine the calling sequence of the pre-entry person behind the extracted general customer, and to preferentially call the pre-entry person. <P>COPYRIGHT: (C)2012,JPO&INPIT |
