发明名称 |
METHODS AND APPARATUS FOR MANAGING INTERACTION PROCESSING |
摘要 |
<p>A computing appliance includes a processor, an interface to an external network, an interface to a local area network, software executing on a machine-readable medium, wherein the software provides, a function for determining the ratio of busy time compared to idle time affecting a worker during task and multitask performance, a function for assigning a value defining a natural capacity of the worker to process a specific task type without developing a significant backlog, a function for assigning new tasks to the worker performing significantly under a natural capacity value for the type of task or tasks being processed, and a function for withholding one or more tasks from the worker performing near or at the natural capacity with developing backlog.</p> |
申请公布号 |
WO2012106225(A1) |
申请公布日期 |
2012.08.09 |
申请号 |
WO2012US23071 |
申请日期 |
2012.01.30 |
申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.;KOROLEV, NIKOLAY;RISTOCK, HERBERT |
发明人 |
KOROLEV, NIKOLAY;RISTOCK, HERBERT |
分类号 |
H04M3/51;G06Q10/06;H04L29/06;H04M3/523 |
主分类号 |
H04M3/51 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|