A SYSTEM AND METHOD FOR MEASURING THE PERFORMANCE OF AN ORGANISATION

摘要

A system for measuring the performance of an organisation includes a memory for storing data therein. A customer data measurement module captures customer data relating to identifications of customers and customer satisfaction of customers of the organisation and stores the customer data in the memory. A financial data measurement module captures financial data relating to the financial performance of the organisation and stores the financial data in the memory. An activity data measurement module captures activity data relating to the activity of the organisation and stores the activity data in the memory. An analysis module to access the stored customer data, financial data and activity data and to analyse the data to determine performance data indicating the performance of the organisation for a past predetermined period and storing the performance data in the memory. Finally, an output device outputs the performance data to a user.