| 摘要 |
PURPOSE: An intelligent call center system for a client using a mobile phone is provided to transmit existing order area information and a name of a member store with an ARS(Auto Response System) through a message, thereby intuitively selecting the name of the member store and the information. CONSTITUTION: When a client calls a representative telephone through a mobile phone(101), an exchanger(102) searches a mobile phone client database(103). If there is not corresponding information, the exchanger connects the call to a call center(106). If there is the corresponding information, the exchanger transmits a location and a name of a member store to a message transmission system(104) in order fixed by considering various time types of the client. The message transmission system transmits a message to the mobile phone. If the client selects a number of the member store or the call center while being guided through an ARS(105), the exchanger automatically connects the call to the selected number. |
