| 摘要 |
PURPOSE: A customer center system responding to a customer by using a virtual phone number of the customer and a responding method thereof are provided to respond to an inquiry of the customer through an existing email, a bulletin board, or a social network service channel by using telephony. CONSTITUTION: A virtual number management unit(110) provides a virtual phone number corresponding to a customer(200) to the customer. An inquiry processing unit(120) use the virtual phone number and a phone number of a customer center(100) as an originating number. A call responding unit(130) transmits a call for a call response to connection unit(140) by using the virtual phone number. The connection unit transmits the originating number to the virtual number management unit. The connection unit transmits the call to a received actual number of the customer. |
