System and method of retrieving a service contact identifier

摘要

Aspects of the invention relate to a system and method of retrieving a service contact identifier for providing a service to a user is proposed. The method is performed in a system comprising at least one server system configured for connecting to a user device of said user. The server system has access to a database comprising at least a first service contact identifier required for providing a first service and a second service contact identifier required for providing a second service. The first service is identified by a first service identifier. The first service contact identifier and second service contact identifier are different service contact identifiers. The first service identifier and a service contact identifier are received from the user device of said user. The first service contact identifier may then be retrieved in dependence of the received first service identifier and the received service contact identifier, irrespective of whether said received service contact identifier is said first service contact identifier or said second service contact identifier.