发明名称 |
COMMUNICATION DEVICE FOR ESTABLISHING CALL BACK |
摘要 |
A mobile communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the mobile communication device to communicate with the call center through the exchange of data. The mobile communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The mobile communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider.
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申请公布号 |
US2012196578(A1) |
申请公布日期 |
2012.08.02 |
申请号 |
US201213446758 |
申请日期 |
2012.04.13 |
申请人 |
WILLIAMS MARK J.;CAMULLI ERIC I.;MINER LARRY |
发明人 |
WILLIAMS MARK J.;CAMULLI ERIC I.;MINER LARRY |
分类号 |
H04W4/00;H04W88/02 |
主分类号 |
H04W4/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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