发明名称 Methods and Apparatus for Managing Interaction Processing
摘要 A computing appliance includes a processor, an interface to an external network, an interface to a local area network, software executing on a machine-readable medium, wherein the software provides, a function for determining the ratio of busy time compared to idle time affecting a worker during task and multitask performance, a function for assigning a value defining a natural capacity of the worker to process a specific task type without developing a significant backlog, a function for assigning new tasks to the worker performing significantly under a natural capacity value for the type of task or tasks being processed, and a function for withholding one or more tasks from the worker performing near or at the natural capacity with developing backlog.
申请公布号 US2012197678(A1) 申请公布日期 2012.08.02
申请号 US201113018880 申请日期 2011.02.01
申请人 RISTOCK HERBERT;KOROLEV NIKOLAY 发明人 RISTOCK HERBERT;KOROLEV NIKOLAY
分类号 G06Q10/00 主分类号 G06Q10/00
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