发明名称 Automated call routing based on an active presence profile
摘要 A method and system for automatically routing a call to an identity of multiple identities based on an active presence profile. A subscription message is sent to a user's contact addresses. The contact addresses include identities of the user and indicators of remote servers that manage real time communication systems. A presence document that includes a presence status of a first identity of the user is received. The presence status indicates that the first identity is offline. A registration message is issued to a remote server, resulting in a call redirection from the first identity to a second identity. The second identity is included in an active presence profile and is associated with a computing system that receives the redirected call. If multiple presence profiles of the user are active, a matching algorithm selects a contact address of one of the active presence profiles to determine the call redirection.
申请公布号 US8233604(B2) 申请公布日期 2012.07.31
申请号 US20080211431 申请日期 2008.09.16
申请人 LEI IO TONG;INTERNATIONAL BUSINESS MACHINES CORPORATION 发明人 LEI IO TONG
分类号 H04M3/42;H04W24/00 主分类号 H04M3/42
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