System and method for providing enhanced instant messaging

摘要

A method of enhanced instant messaging in a communication network is provided. The method comprises instantiating an instant query message received from a message initiator as a message object. The method further comprises assigning a context identifier and a context queue to the message object based on a context of the message object. The message object is delegated to one or more users if a reply to the message object is not available in a database. Thereafter, one or more replies received for the message object are aggregated in the context queue of the message object and at least one reply is sent to the message initiator.