NATURAL ENROLMENT PROCESS FOR SPEAKER RECOGNITION

摘要

The natural biometric enrolment system describes a methodology and associated apparatus for extracting spoken biometric voiceprint data from user/enrollee such a way that the natural course of live agent verification is used to mask what has typically been an automated interactive voice response task. The natural biometric enrolment system also provide the capability to synchronize agent location and agent identification such that tradition CTI systems integration is not required; this being achieved with a bidirectional and dual verification process wherein both agent and caller voiceprints are matched in a common database and software control is used to match the telephone caller with an enrolment and verification widget located at the agent desktop. Further, such an enrollment/verification widget can be used by the agent to make human judgment notations in that cause the system to a) have better scoring for enrolment and verification; b) record notations reflecting the live agent confidence regarding the user's validity, or c) trigger a PIN reset for fraudulent callers in native or third party systems.