Method and apparatus for remote command, control and diagnostics of systems using conversational or audio interface

摘要

A method and apparatus for remote access to a target application is disclosed where a system administrator may establish telephonic contact with an interactive voice response system and obtain access to the target application by speech communication. The interactive response system may authenticate the system administrator by implementing various measures including biometric measures. Once access is granted, the interactive response system may broker a communication between the target application using text/data and the system administrator using natural language.