| 摘要 |
Methods and systems of evaluating customer satisfaction with a plurality of print-related items are disclosed. A plurality of evaluator ratings, each including an ordinal scale value, may be received for each print-related item in a set. A rating distribution may be determined for each print-related item based on the received evaluator ratings. A similarity value between the rating distribution for the print-related item and each other print-related item may also be determined. The set of print-related items may be divided into one or more clusters based on the corresponding similarity values. A comparison of the one or more clusters may be displayed. The comparison may include a comparison of the similarity values and/or a rating variability between rating distributions associated with the print-related items in one or more clusters and/or a comparison of average rating distributions associated with one or more clusters. |
