| 摘要 |
A method, computer program product, and computer system for collecting errors which occur while a user uses a computer includes collecting log information on an operating environment including an operating procedure from a computing device associated with a user; accumulating the collected log information; identifying, from the log information, a second operating procedure similar to the operating procedure, wherein the second operating procedure had an error occur and no longer includes the error, in response to receiving the log information corresponding to the operating procedure in which the error occurs; and providing the user with the second operating procedure included in the searched log information.
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