WIRELESS DEVICE EXPERT SYSTEM

摘要

A wireless expert system connects to a plurality of diagnostic modules and is configured to receive a complaint from a user of a wireless device, the complaint comprising data and attributes. The expert system executes a two-phase process. In the first phase, the complaint is analyzed to determine which of the diagnostic modules should be run. In the second phase, the selected diagnostic modules are run, and the user is provided with a recommended corrective action. If the action is successful, the expert system is updated with the successful resolution, providing additional assurance for future analyses.