发明名称 |
Systems and methods for preventing sensitive information from being communicated into a non-secure environment |
摘要 |
A telecommunication system is arranged between a trusted automated interactive system and a non-secure agent. The trusted automated interactive portion is operable for bidirectional communications with a caller. The agent portion is arranged to be bridged onto a communication connection between the caller (or network chat user) and the trusted interactive system under certain conditions. Sensitive data transmitted between the system and a calling user may be blocked from being communicated to the agent even while the agent is bridged onto the connection. In one embodiment, information (such as a verification of authenticity of the caller) pertaining to the sensitive data (but not the sensitive data itself) is communicated to the agent. |
申请公布号 |
US8204180(B1) |
申请公布日期 |
2012.06.19 |
申请号 |
US20080188926 |
申请日期 |
2008.08.08 |
申请人 |
NARAYANAN ANANTHA;CAVE ELLIS K.;BLASZCZAK BOGDAN;BROUGHTON JUSTIN;RANGARAJAN MOHAN;INTERVOICE LIMITED PARTNERSHIP |
发明人 |
NARAYANAN ANANTHA;CAVE ELLIS K.;BLASZCZAK BOGDAN;BROUGHTON JUSTIN;RANGARAJAN MOHAN |
分类号 |
H04M1/64;G06F21/00;H04L9/00 |
主分类号 |
H04M1/64 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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