| 摘要 |
Method of using smartphones to navigate remote auto attendant telephony systems with menu structures. The auto attendant's menu structure is put into an online computer database. When the caller uses the smart phone to call and establish a voice channel with the telephony system (using the telephone number of that system), software applications running on the caller's smartphone communication device intercept the telephone number and along with the voice channel, also establish a data channel with the online database. The caller's smartphone can then retrieve at least some of the menu structure of the auto attendant telephony system through this data channel. This application software displays at least some of the menu structure of the remote auto attendant telephony system on the graphical user interface of the user's smartphone, synchronized with the audio delivery of the menu structure, facilitating interactions with the auto attendant system. |
