发明名称 |
Method and apparatus for scheduling automatic call distribution system callers |
摘要 |
A system and method are provided for reducing the wait time for a caller waiting to speak with an agent in an automatic call distribution system. The system and method receive a call from a caller, and receive an indication that the caller is to speak with one of a plurality of agents. The system and method inform the caller of a delay before the caller can speak to one of the plurality of agents and offers the caller an opportunity to establish a reservation to call back at a particular time. The system and method receive an indication that the caller would like to accept the reservation. The system and method provide the caller with a reservation code, and inform the caller to call back at the particular time. |
申请公布号 |
US8175257(B1) |
申请公布日期 |
2012.05.08 |
申请号 |
US20010872688 |
申请日期 |
2001.05.31 |
申请人 |
SHAFFER SHMUEL;PATEL LABHESH;CISCO TECHNOLOGY, INC. |
发明人 |
SHAFFER SHMUEL;PATEL LABHESH |
分类号 |
H04M3/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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