发明名称 |
Systems and methods for recording resource association in a recording environment |
摘要 |
Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication. |
申请公布号 |
US8170184(B2) |
申请公布日期 |
2012.05.01 |
申请号 |
US20070693933 |
申请日期 |
2007.03.30 |
申请人 |
CALAHAN MARC;WILLIAMS JAMIE RICHARD;BRODHAGEN KENNETH RICHARD;SMITH DAMIAN;BARNES ROBERT JOHN;VERINT AMERICAS, INC. |
发明人 |
CALAHAN MARC;WILLIAMS JAMIE RICHARD;BRODHAGEN KENNETH RICHARD;SMITH DAMIAN;BARNES ROBERT JOHN |
分类号 |
H04M1/64 |
主分类号 |
H04M1/64 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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