发明名称 Systems and methods for recording resource association in a recording environment
摘要 Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.
申请公布号 US8170184(B2) 申请公布日期 2012.05.01
申请号 US20070693933 申请日期 2007.03.30
申请人 CALAHAN MARC;WILLIAMS JAMIE RICHARD;BRODHAGEN KENNETH RICHARD;SMITH DAMIAN;BARNES ROBERT JOHN;VERINT AMERICAS, INC. 发明人 CALAHAN MARC;WILLIAMS JAMIE RICHARD;BRODHAGEN KENNETH RICHARD;SMITH DAMIAN;BARNES ROBERT JOHN
分类号 H04M1/64 主分类号 H04M1/64
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