| 发明名称 |
Exploiting facial characteristics for improved agent selection |
| 摘要 |
The present invention, in one embodiment, is directed to a method for servicing customer contacts in a contact center in which customer facial features are employed in selecting and/or configuring contact center resources to service the customer. |
| 申请公布号 |
US8165282(B1) |
申请公布日期 |
2012.04.24 |
| 申请号 |
US20060513487 |
申请日期 |
2006.08.30 |
| 申请人 |
COUGHLAN MARC WILLIAM JOSEPH;FORBES ALEXANDER QUENTIN;RUNCIE PETER D.;WARTA RALPH;AVAYA INC. |
发明人 |
COUGHLAN MARC WILLIAM JOSEPH;FORBES ALEXANDER QUENTIN;RUNCIE PETER D.;WARTA RALPH |
| 分类号 |
H04M5/00 |
主分类号 |
H04M5/00 |
| 代理机构 |
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代理人 |
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| 主权项 |
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