Specific-equipment management system, specific-equipment management program, and specific-equipment management method in which question information regarding a question estimating a specific-error cause is generated, the error regarding the specific-equipment and including human error regarding the human operation

摘要

A specific-equipment management system is equipped with a question generator, a display unit and an input unit and manages a water heater. The water heater is equipment that requires human operation in the vicinity when used. The question generator generates question information. The question information is information regarding a question for specifying a specific-error. The “specific-error” is an error regarding the water heater and includes an error regarding the human operation. The display unit displays the question information. Response information is then inputted to the input unit by the user based on the question information displayed at the display unit. The response information is information regarding the state of the water heater or the state of the human operation. The question generator generates next question information based on the response information. The display unit then displays the next question information.