发明名称 |
ERROR REPORTING AND TECHNICAL SUPPORT CUSTOMIZATION FOR COMPUTING DEVICES |
摘要 |
A method for providing technical support for a computing device is disclosed herein. In one embodiment, such a method includes detecting a problem associated with a computing device. The method then determines a support level assigned to the computing device. A set of problems is associated with the support level. If the problem belongs to the set of problems associated with the support level, the method automatically sends a message to a support provider so that the support provider can address the problem. A corresponding system and computer program product are also described herein. |
申请公布号 |
US2012095888(A1) |
申请公布日期 |
2012.04.19 |
申请号 |
US20100905137 |
申请日期 |
2010.10.15 |
申请人 |
COMPTON MATTHEW C.;KHANDELWAL NIKHIL;MALETICH MICHAEL R.;WELP RICHARD A.;INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
COMPTON MATTHEW C.;KHANDELWAL NIKHIL;MALETICH MICHAEL R.;WELP RICHARD A. |
分类号 |
G06Q30/00;G06F15/16 |
主分类号 |
G06Q30/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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