发明名称 |
System and method for detecting and displaying business transactions |
摘要 |
Methods and systems are presented for detecting business transactions from sequences of call center agent activities. In one embodiment, the method comprises the steps of: receiving a plurality of agent activity events; matching a sequence of events within the received events with one of a plurality of transaction definitions; creating a transaction from the matching sequence; and displaying the transaction. |
申请公布号 |
US8160233(B2) |
申请公布日期 |
2012.04.17 |
申请号 |
US20060359319 |
申请日期 |
2006.02.22 |
申请人 |
KEREN SHIMON;IANNONE JEFF;NIES JAMES GORDON;SRINIVASA SRIVIJAYA;VERINT AMERICAS INC. |
发明人 |
KEREN SHIMON;IANNONE JEFF;NIES JAMES GORDON;SRINIVASA SRIVIJAYA |
分类号 |
H04M5/06
D5/18;F01D5/28;(IPC1-7):F01D9/04 |
主分类号 |
H04M5/06 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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