| 摘要 |
The disclosure provides an agent module, a customer service system and a method for implementing customer service. The set module comprises: a collection submodule, for collecting video data; a selection submodule, for selecting a picture to be transmitted from pre-saved pictures; a modification submodule, for using the picture to be transmitted to modify the collected video data to be transmitted to obtain modified video data of which video frames at least include the picture to be transmitted; a coding submodule, for performing compression coding to the modified video data to obtain a coded stream; and a transmission submodule, for transmitting the coded stream to a user terminal through a video channel. By adopting the disclosure the response rate to transmit a picture is improved, at the same time the interaction between the modules in the customer service system is reduced, the implementation complexity is reduced, and the network resources and the time are also saved. |
