Customer Relationship Management system and method using conversation

摘要

PURPOSE: A customer relationship management system using bidirectional conversation is provided to offer updated information by the interest of a user. CONSTITUTION: A method for managing customer relationship through a bidirectional conversation comprises steps of: receiving inquiry information from a user; analyzing inquiry information; creating answer information based on the analyzed result; supplying the created answer information to the user; and classifying the user interest based on the inquiry information and the answer information.