Method and system for automated service climate measurement based on social signals

摘要

A computer-implemented method for measuring a system includes providing an automated service climate measurement system (ASCMS) comprising an evaluation function, receiving customer input by the ASCMS, measuring a service climate variable of the customer input, determining a social-signal feature of the customer input, correlating the social-signal feature with the service climate variable, and determining a value of the evaluation function based on the correlation of the feature to the service climate variable.