发明名称 |
Method and system for automatically prioritizing opportunity based customer requirements |
摘要 |
A method and system for automatically prioritizing a plurality of customer requirements. A request for fulfilling a product-modifying customer requirement is received. Prioritization data associated with the customer requirement is obtained. The prioritization data includes revenue opportunity sizes, time constraints, the request's age, and indications of whether the product requires an operating system included in a predefined strategic operating system list and whether revenue associated with a business opportunity is lost if the request is rejected. Component scores for customer requirement-related variables are determined by evaluating formulas that include the variables. Evaluating the formulas includes applying weights to the variables and substituting the prioritization data for the variables. A priority score for prioritizing the customer requirement relative to other customer requirements is automatically determined by summing the component scores. |
申请公布号 |
US8121883(B2) |
申请公布日期 |
2012.02.21 |
申请号 |
US20080027328 |
申请日期 |
2008.02.07 |
申请人 |
JOHNSON CHARLES C.;NELSEN MICHAEL ALLAN;INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
JOHNSON CHARLES C.;NELSEN MICHAEL ALLAN |
分类号 |
G06Q10/00 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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