| 摘要 |
The system and method described herein may provide service level management, wherein business processes may be composed of services. A state of the service may be defined by one or more service parameters, which depend upon performance of network components that support the service (e.g., component parameters). The state of the service may depend, for example, on a collection of service parameter values for availability, reliability, security, integrity, and response time. A service level agreement is a contract between a supplier and a customer that identifies services supported by a network, service parameters for the service, and service levels (e.g., acceptable levels for each service parameter).
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