COMPLEX SERVICE MODELING

摘要

A deal management system is used to manage a complex service deal that defines various services to be fulfilled on behalf of a client. The deal management system includes a deal specification subsystem, a cost subsystem, and an estimation subsystem. The deal specification subsystem has a new deal interface to facilitate user specification of the complex service deal, including a plurality of service elements scheduled for fulfillment from a plurality of service delivery centers. The cost subsystem tracks an aggregate cost of a service delivery center that is arranged to fulfill a particular service element. The estimation subsystem dynamically evaluates accuracy of a deal cost model for the complex service deal during a duration of the particular service element by establishing a correlation between particular service elements within the complex service deal and portions of the aggregate cost data allocated to the corresponding service delivery center.