| 摘要 |
Embodiments provide systems and methods for managing converged workspaces that go beyond storing related files and additionally include other features such as identity and security management; membership and hierarchy management; file and data storage; and data, voice, and potentially other communications services. Workspaces may be personal or shared. A personal workspace may include a number of data and voice services such as a personal file share, an email account, and telephone service. A personal workspace may be a member of a shared workspace for a team, department, company, or organization. Associated voice services can handle incoming calls in a call flow process. Call flows have multiple levels through which calls are routed when they are un-answered, so that an incoming call is successively routed to the next call flow destination(s) until the call is answered or reaches a terminating destination such as voice messaging or an auto attendant.
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