| 发明名称 |
METHOD AND SYSTEM FOR ROUTING TEXT BASED INTERACTIONS |
| 摘要 |
Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination. |
| 申请公布号 |
US2012020473(A1) |
申请公布日期 |
2012.01.26 |
| 申请号 |
US20100840777 |
申请日期 |
2010.07.21 |
| 申请人 |
MART BEERI;WASSERBLAT MOSHE;LEWKOWICZ OREN;LIBERMAN BEN-AMI HADAS;GAZIT OMER;TSFONI ZOHAR;MARGOLIS STAS;EPHRAT RONIT |
发明人 |
MART BEERI;WASSERBLAT MOSHE;LEWKOWICZ OREN;LIBERMAN BEN-AMI HADAS;GAZIT OMER;TSFONI ZOHAR;MARGOLIS STAS;EPHRAT RONIT |
| 分类号 |
H04M3/00 |
主分类号 |
H04M3/00 |
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