| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide a call control system which can perform call control depending on the present rank of a customer. <P>SOLUTION: Session control means 81 receives a connection request from a user terminal originating a call to connect to a terminal of a company which is a provider of a product or service. Connection standby user memory means 84 stores by corresponding a standby order of the user terminals waiting until the connection with the company terminal is established, with customer ranks which indicate a degree of importance of users using the user terminals. Customer rank determination means 85 determines the customer ranks of the users for the company based on a relation between connection histories of the user terminals to the company terminal and purchase histories of the users for the company. Connecting user determination means 86 determines the standby order of the user terminals for the company terminal based on the customer ranks stored in the connection standby user memory means 84 and the customer ranks determined by the customer rank determination means 85. <P>COPYRIGHT: (C)2012,JPO&INPIT |
