| 摘要 |
A routing system and method efficiently routes tasks to users who are members of a large and geographically diverse workforce. Generally, limited information is known about each user's skills and behavioral factors. Based on a profile containing the known information about a user, task is efficiently allocated and routed to a user by matching attributes of the task to the profile using a neural network and a stochastic model. Feedback is collected by the routing system based on the user's handling of the task and on whether a solution provided by the user was accepted. Over time, as more feedback is collected, the profile and/or the neural network are refined which allows for more efficient routing of future tasks. |
