发明名称 |
SYSTEM FOR AND METHOD OF MEASURING CALLER INTERACTIONS DURING A CALL SESSION |
摘要 |
A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during the call session, comparing a sum of caller interaction points accumulated during the call session with the automated voice portal system with the caller interaction threshold, and taking one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold. |
申请公布号 |
US2012008754(A1) |
申请公布日期 |
2012.01.12 |
申请号 |
US20100831493 |
申请日期 |
2010.07.07 |
申请人 |
MUKHERJEE SUMIT KUMAR;BHASIN VISHAL;MEHROTRA PRATEEK;VENUGOPAL KANNAN;VERIZON PATENT AND LICENSING INC. |
发明人 |
MUKHERJEE SUMIT KUMAR;BHASIN VISHAL;MEHROTRA PRATEEK;VENUGOPAL KANNAN |
分类号 |
H04M11/00;G10L15/04 |
主分类号 |
H04M11/00 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|