发明名称 Method, distribution system and computer program product for a deterministic automatic call distribution system
摘要 <p>The present invention relates to a method, a distribution system and a computer program product for routing a communication request of a first party to one of a plurality of second parties, wherein a first step comprises the transmission of a communication request by the first party to the distribution system, wherein a second step comprises the transmission of a first party identification information by the first party to the distribution system, wherein a third step comprises an unambiguous mapping of the first party identification information onto a particular one of the plurality of second parties by the distribution system using a deterministic algorithm, wherein the deterministic algorithm stochastically distributes a plurality of first party identification information of a plurality of first parties among the plurality of second parties, wherein the deterministic algorithm comprises a hash algorithm, wherein the third step comprises the calculation of a hash value from the first party identification information by means of the hash algorithm, wherein a fourth step comprises the routing of the communication request to the particular one of the plurality of second parties by the distribution system in dependence of the hash value.</p>
申请公布号 EP2405637(A1) 申请公布日期 2012.01.11
申请号 EP20110005439 申请日期 2011.07.04
申请人 DEUTSCHE TELEKOM AG 发明人 VOEHRINGER, GERRIT, DR.
分类号 H04M3/523 主分类号 H04M3/523
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