发明名称 |
CLOUD COMPUTING CALL CENTERS |
摘要 |
Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate software based PBXes, virtual interactive voice responses (IVRs), and other system components to particular calls. |
申请公布号 |
WO2011130179(A3) |
申请公布日期 |
2012.01.05 |
申请号 |
WO2011US31974 |
申请日期 |
2011.04.11 |
申请人 |
BOLDER THINKING LLC;JASPER, JOHN;VAN VLEET, JAMES A.;HUSHKA, NICOLE J. |
发明人 |
JASPER, JOHN;VAN VLEET, JAMES A.;HUSHKA, NICOLE J. |
分类号 |
H04M3/42 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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