| 摘要 |
<p>The present invention provides an apparatus and method for monitoring agent service as well as an agent service apparatus. The method includes: an apparatus for monitoring agent service generating a monitoring request carrying an agent service apparatus identifier; the apparatus for monitoring agent service forwarding the monitoring request to an agent service apparatus corresponding to the agent service apparatus identifier; the apparatus for monitoring agent service receiving steaming media data which is sent by the agent service apparatus and encoded from the media service data wherein the media service data is the data which is collected by the agent service apparatus after receiving the monitoring request; the apparatus for monitoring agent service decoding the streaming media data; the apparatus for monitoring agent service presenting the decoded streaming media data. In accordance with the embodiments of the present invention, it is possible to monitor the quality of service of operators in real time, and find and correct the unqualified actions of operators during the service process in time, so that the occurrence of the event causing the lower service quality is efficiently avoided, thereby improving the user satisfaction.</p> |
