| 摘要 |
A IP telephony service allows customers to form user groups. Each user group can include multiple telephony devices that are associated with one or more users. One or more group identifiers would be associated with each user group. When an incoming communication is directed to a user group, a group identifier is used to retrieve a list of the members of the group, or a list of devices that correspond to the members of the user group. The communication is then sent to one or more members of the group, or to one or more of the devices that correspond to members of the user group. Handling preferences may determine how the incoming communication is delivered. In some instances, the incoming communication could be a telephone call. In other instances, the incoming communication could be a SMS message or an instant message.
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