Automated information technology error and service request correlation

摘要

An implementation verification policy for each of a set of change management tasks associated with one of a set of service requests within an information technology (IT) environment is created via a configuration management device. Each of the set of change management tasks is automatically implemented. An error associated with the automated implementation of one of the set of change management tasks is detected based on the implementation verification policy created for one of the set of change management tasks. The error is automatically correlated with a service request that caused the error.