Modeling and forecasting service performance

摘要

A method for modeling a financial risk in a service level agreement (SLA) between a service provider and a customer for the service provider to provide one or more services to the customer is provided. The method includes forecasting a service performance of the service provider for at least one performance metric of the SLA, modeling at least one scenario for the SLA based on one or more negotiated terms between the service provider and the customer as found in the SLA, and applying the forecasted service performance of the service provider against the at least one modeled SLA scenario to calculate a financial risk of the service provider with regard to the at least one modeled SLA scenario.