| 摘要 |
A method includes displaying a transaction menu that includes multiple selectable call center agent transactions. A plurality of selected transactions are ordered into a list of selected transactions based on a first business rule. The list of selected transactions includes an indicator of a status of each of the selected transactions and the list is separated into a first group of completed transactions and a second group of uncompleted transactions. A selection of an additional transaction is received after initiation of one of the selected transactions but before completion of all of the selected transactions. An updated second group of uncompleted transactions, including the additional transaction, is ordered in a second order based on a second business rule. |
