发明名称 |
Configuration extensions for a telecommunications service provider |
摘要 |
A customer care architecture integrates a full range of customer care and dunning billing features in a customer care system. The customer care architecture defines and implements multiple workflows which support dunning action requests while centralizing customer account control at the customer care system in an end-to-end telecommunications system framework. The customer care architecture thereby supports interaction, communication, and synchronization with existing and established dunning accounting systems. |
申请公布号 |
US8069070(B2) |
申请公布日期 |
2011.11.29 |
申请号 |
US20060330880 |
申请日期 |
2006.01.12 |
申请人 |
PAPILI MARINA;CUNDARI CHIARA;ACCENTURE GLOBAL SERVICES LIMITED |
发明人 |
PAPILI MARINA;CUNDARI CHIARA |
分类号 |
G06Q10/00;G06Q30/00 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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