CUSTOMER SERVICE SUPPORT DEVICE, CUSTOMER SERVICE SUPPORT METHOD AND PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide a customer service support device, customer service support method and program capable of specifying a customer section for each customer to be serviced.

SOLUTION: A customer service support device, customer service support method and program equipped with; a conversation acquisition part 102 which acquires a conversation between a clerk and a customer; a customer service switch detector 171 which detects a switch of the customer to be serviced by the clerk based on a voice of at least either the clerk or the customer included in a conversation acquired; a switch detection data recording part 172 which associates clerk identification information for identifying the clerk and a detection time of the customer service switch detector 171 and records them on a database DB3 for a management server as a switch detection data.

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