| 摘要 |
The present invention relates to a method for processing a call in a call center without using a private branch exchange (PBX) such as an IP-PBX and dedicated-line trunk gateway equipment. According to the method: a caller ID display call connection is made between a client and a consultant; upon the request of the consultant during the caller ID display call connection between the client and the constant, the call connection to the client is switched to another consultant; if it is determined that the number of the client is a reception refusal number, the call of the client is refused by the call center; and if the client dialed a representative number of the call center, a business branch corresponding to the number of the client is determined, and the call of the client is routed to the business branch. Therefore, a call-processing system can be established at a lower cost for the call center, and when a new business branch is opened, the call center can save money in terms of expensive dedicated-line costs and maintenance costs for a PBX, a trunk gateway, etc. |
