发明名称 |
Apparatus and method for remotely sharing information and providing remote interactive assistance via a communications network |
摘要 |
A system for providing collaborative browsing of information and interactive communications on the worldwide web. A customer may use the system for a co-browsing session with a customer assistance representative by simply providing an access number from an accessed web site to the customer service representative. The customer is transparently switched from a normal web site to a co-browsing web site merely by clicking on a button to request assistance. The co-browsing site includes software to periodically poll a server for synchronization purposes.
|
申请公布号 |
US8051178(B2) |
申请公布日期 |
2011.11.01 |
申请号 |
US20040777913 |
申请日期 |
2004.02.12 |
申请人 |
BENEFITS TECHNOLOGIES, L.L.C. |
发明人 |
SKIDGEL BRANDON SHANE |
分类号 |
G06F15/16;G06F17/30 |
主分类号 |
G06F15/16 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|