AUTOMATED RECOVERY AND ESCALATION IN COMPLEX DISTRIBUTED APPLICATIONS
摘要
Alerts based on detected hardware and/or software problems in a complex distributed application environment are mapped to recovery actions for automatically resolving problems. Non-mapped alerts are escalated to designated individuals or teams through a cyclical escalation method that includes a confirmation hand-off notice from the designated individual or team. Information collected for each alert as well as solutions through the escalation process may be recorded for expanding the automated resolution knowledge base.
申请公布号
WO2011133299(A2)
申请公布日期
2011.10.27
申请号
WO2011US30458
申请日期
2011.03.30
申请人
MICROSOFT CORPORATION
发明人
AVNER, JON;BRADY, SHANE;YIM, WING MAN;SHIDA, HARUYA;YAZICIOGLU, SELIM;LUKYANOV, ANDREY;ALINGER, BRENT;NASH, COLIN