PRESENTING AN INTERACTIVE GUIDANCE STRUCTURE IN A COLLABORATIVE ENVIRONMENT

摘要

A collaborative work environment is provided that supports collaboration among users for performance of a people service that is associated with ad-hoc activities. An information base is provided that includes information relating to responsibilities of the users and work items for the ad-hoc activities. An interactive guidance structure is presented in the collaborative environment to guide actions of the users with respect to the work items. Materials produced as a result of the actions to update the information base are collected.