发明名称 |
AUTOMATED RECOVERY AND ESCALATION IN COMPLEX DISTRIBUTED APPLICATIONS |
摘要 |
Alerts based on detected hardware and/or software problems in a complex distributed application environment are mapped to recovery actions for automatically resolving problems. Non-mapped alerts are escalated to designated individuals or teams through a cyclical escalation method that includes a confirmation hand-off notice from the designated individual or team. Information collected for each alert as well as solutions through the escalation process may be recorded for expanding the automated resolution knowledge base.
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申请公布号 |
US2011260879(A1) |
申请公布日期 |
2011.10.27 |
申请号 |
US20100764263 |
申请日期 |
2010.04.21 |
申请人 |
MICROSOFT CORPORATION |
发明人 |
AVNER JON;BRADY SHANE;YIM WING MAN;SHIDA HARUYA;YAZICIOGLU SELIM;LUKYANOV ANDREY;ALINGER BRENT;NASH COLIN |
分类号 |
G08B21/00 |
主分类号 |
G08B21/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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